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Shipping Policy


Thank you for visiting and shopping at

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

FedEx Standard

3-5 business days


FedEx Two Days

2 business days


FedEx Overnight *

1-2 business days




Delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses ships to addresses within the UK.


Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped.


Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do not ship outside the UK.


Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in

our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the

particular offending provision in our Returns Policy will be deemed inapplicable.


Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to

return or exchange an item bought online with a valid receipt. If 30 days have gone by since

your purchase, we cannot offer you a refund or exchange.


To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That

means your item must be unused and in the same condition that you received it. The item must

be in the original packaging and returned with any accessories, labels and “free gifts” or bonus



To complete your refund or exchange, we require a receipt or proof of purchase. Please do not

send your purchase back to the manufacturer.


Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that

we have received your returned item. We will also notify you of the approval or rejection of your



If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within 14 calendar days. If you paid

for standard delivery of the goods, the cost of standard delivery will also be refunded.


There are certain situations where only partial refunds are granted (if applicable):

·         Books or other paper products with obvious signs of use;

·         Any item not in its original condition, which is damaged or missing parts for reasons not

due to our error; and

·         Any item that is returned more than 30 days after delivery.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially



Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items

We do not offer refunds for sale items, unless they are faulty.


Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for

the same item, please send us an email at and post your item to:

9 Glemsford Close, LU4 9HQ



To return your product, please mail your product to: 9 Glemsford Close, LU4 9HQ with

your details and reason for returning.


You will be responsible for paying for your own shipping costs for returning your item, unless the

item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return

shipping will be deducted from your refund. Depending on where you live, the time it may take

for your exchanged product to reach you, may vary. If you are shipping an item over £50, you

should consider using a trackable shipping service or purchasing shipping insurance as we

cannot guarantee that we will receive your returned item.




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